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An incomplete list of associated running programs is displayed when you remove a program in Windows Server 2003

Article ID: 839962 - View products that this article applies to.

SYMPTOMS

When you try to remove a program from your Microsoft Windows Server 2003-based computer while associated program components are still running, you may receive a message in a dialog box that displays an incomplete list of running programs, as in the following example:

The Setup Wizard has determined that the following programs are running. Please close them before continuing the installation of ProgramName.

When more than one associated program component is running, only one of the associated programs is listed in the dialog box. The one associated program that is listed may appear multiple times.

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CAUSE

This problem occurs because the function call to retrieve the title of the window that is related to the running program is not reinitialized correctly. Therefore, no call is made to obtain the window title for the next running process.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit editions

   Date         Time   Version            Size    File name  
   --------------------------------------------------------
   08-Apr-2004  00:34  2.0.3790.159    2,156,544  Msi.dll

Windows Server 2003 64-Bit Edition

   Date         Time   Version            Size    File name   Platform
   -------------------------------------------------------------------
   08-Apr-2004  00:28  2.0.3790.159    4,524,032  Msi.dll     IA-64
   08-Apr-2004  00:34  2.0.3790.159    2,156,544  Wmsi.dll    x86

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