The contents of your Inbox and your Calendar are not displayed when you use Outlook Web Access to access your mailbox, and your mailbox is stored on a Windows Small Business Server 2003-based computer

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Article ID: 842470 - View products that this article applies to.
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Summary

When you log on to Microsoft Outlook Web Access (OWA), and your mailbox is stored on a Microsoft Windows Small Business Server 2003-based computer, you may not be able to view the contents of your Inbox or your Calendar. This issue occurs if the Trend Micro OfficeScan program has added a custom MIME type to the default Web site. To resolve this issue, remove OfficeScan, reinstall OfficeScan on a virtual Web site other than the default Web site, and then delete temporary Internet files from the client computer. You can also work around the problem temporarily by removing the custom MIME type.

Symptoms

If your mailbox is stored on a Microsoft Windows Small Business Server 2003-based computer that is running Microsoft Exchange Server 2003, and you log on to Microsoft Outlook Web Access (OWA), the contents of your Inbox or your Calendar are not displayed. Instead, you experience the following symptoms:
  • When you try to view items in your Inbox, an hourglass appears, and you receive the following message:
    Loading...
  • When you try to view items in your Calendar, an hourglass appears, and you receive the following message:
    Updating view...
Additionally, a warning message that is similar to the following may be displayed in Microsoft Internet Explorer:
An error occurred has in the script on this page.
If you double-click the warning message on the status bar, or if Internet Explorer is configured to always display a message when a Web page contains an error, you receive an error message that is similar to the following:
Problems with this Web page might prevent it from being displayed properly or functioning properly.
If you click Show Details in this error message, you receive an error message that is similar to one of the following:
Line: 1005
Char: 112
Error: 'null' is null or not an object
Code: 0
URL: https://ServerFQDN/exchweb/6.5.6944.0/controls/ctrl_calendarview.htc
Line: 58
Char: 2
Error: Object doesn't support this property or method
Code: 0
URL: https://ServerFQDN/exchange/username/Calendar/?cmd=contents

Cause

This issue may occur if the following conditions are true:
  • The OfficeScan program that is included in Trend Micro Client/Server/Messaging Suite for Small and Medium Business (SMB) 2.0 is installed on the server.
  • The OfficeScan program is installed on the default Web site in Microsoft Internet Information Services (IIS).
This issue occurs because OfficeScan adds a custom MIME type to the default Web site and to all virtual directories that are contained in the Web site.

Resolution

To resolve this issue, remove and then reinstall OfficeScan on a virtual Web site that is not the default Web site and then delete the contents of the Microsoft Internet Security and Accelerator (ISA) Server Web cache on the server. Next, delete the temporary Internet files on the client. To do this, follow these steps.

Note To help make sure that your computer is secure as you follow these steps, disconnect your computer from your network before you start. After you complete these steps, reconnect your computer to your network.
  1. Remove OfficeScan from the server, and then reinstall OfficeScan on a virtual Web site other than the default Web site in IIS.

    For additional information about how to do this, contact Trend Micro or see the documentation that is included with OfficeScan.
  2. If the SBS computer is running ISA Server 2000, delete the ISA Server Web cache. To do this, follow these steps:
    1. Click Start, point to Administrative Tools, and then click Services.
    2. In the Services window, right-click Microsoft Web Proxy, and then click Stop.
    3. Locate the Urlcache folder. By default, this folder is C:\Urlcache. If you cannot find this folder, use the Search tool to find files that have the .cdat file name extension.
    4. In the Urlcache folder, delete the .cdat file. For example, delete the file that is named dir1.cdat.
    5. In the Services window, right-click Microsoft Web Proxy, and then click Start.
  3. Before you use OWA again, delete the temporary Internet files in Internet Explorer on the client computer. To do this, follow these steps:
    1. Start Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. Click the General tab.
    4. Under Temporary Internet files, click Delete Files.
    5. Click OK to confirm the deletion.

Workaround

To work around this issue, remove the custom MIME type that OfficeScan added to IIS and then delete the contents of the ISA Server Web cache on the server. Next, delete the temporary Internet files on the client computer. To do this, follow these steps.

Note This workaround restores OWA functionality. However, because other issues may occur when you install OfficeScan on the default Web site, we recommend that you use the procedure that is described in the "Resolution" section. Use this workaround in situations where you cannot remove OfficeScan from the server until later.
  1. Remove the custom MIME type from the default Web site and from the Exchange Server virtual directories on the server. To do this, follow these steps:
    1. Open Internet Information Service (IIS) Manager.
    2. Expand ServerName, and then expand Web Sites.
    3. Right-click default Web site, and then click Properties.
    4. Click the HTTP Headers tab, and then under MIME types, click MIME Types.
    5. In the list of registered MIME types, click .* application/octet-stream, and then click Remove.
    6. Click Yes to confirm the removal.
    7. Click OK two times.
    8. In the Inheritance Overrides dialog box, click the following items, and then click OK:
      • Exadmin
      • Exchange
      • exchange-oma
      • OMA
      • Public
      Note To select multiple items, press and hold down the CTRL key as you click each item in the list.
    9. Right-click default Web site, and then click Stop.
    10. Right-click default Web site, and then click Start.
    11. Quit Internet Information Services (IIS) Manager.
    12. Restart IIS. To do this, follow these steps:
      1. Click Start, click Run, type cmd in the Open box, and then click OK.
      2. At the command prompt, type iisreset, and then press ENTER.
      3. Type exit, and then press ENTER
  2. If the SBS computer is running ISA Server 2000, delete the ISA Server cache. To do this, follow these steps:
    1. Click Start, point to Administrative Tools, and then click Services.
    2. In the Services window, right-click Microsoft Web Proxy, and then click Stop.
    3. Locate the Urlcache folder. By default, this folder is C:\Urlcache. If you cannot find this folder, use the Search tool to find files that have the .cdat file name extension.
    4. In the Urlcache folder, delete the .cdat file. For example, delete the file that is named dir1.cdat.
    5. In the Services window, right-click Microsoft Web Proxy, and then click Start.
  3. Delete the temporary Internet files in Internet Explorer on the client computer before you use OWA again. To do this, follow these steps:
    1. Start Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. Click the General tab.
    4. Under Temporary Internet files, click Delete Files.
    5. When you are prompted to confirm the deletion, click OK.

More information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Properties

Article ID: 842470 - Last Review: November 2, 2013 - Revision: 5.0
Applies to
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
Keywords: 
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