You see a blank preview pane after you access a folder with a home page that is redirected to an .xml file

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Article ID: 842527 - View products that this article applies to.
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SYMPTOMS

If you access a Microsoft Office Outlook 2003 folder that has a home page and then access another Outlook folder, a blank preview pane may be displayed. The blank preview pane appears instead of an Outlook item such as an e-mail message. This symptom may occur if all the following conditions are true:
  • You access an Outlook folder that has a home page.
  • The Outlook folder home page redirects to an .xml file.
  • You access the Outlook folder home page that redirects to an .xml file, and then access another Outlook folder.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   27-May-2004  04:24  6.0.2800.1438  2,690,560  Mshtml.dll

STATUS

Microsoft has confirmed that this is a problem in Internet Explorer 6.

Properties

Article ID: 842527 - Last Review: November 15, 2007 - Revision: 1.8
APPLIES TO
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Media Center Edition
    • Microsoft Windows XP Tablet PC Edition
    • Microsoft Windows 2000 Advanced Server
    • Microsoft Windows 2000 Datacenter Server
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows 2000 Server
    • Microsoft Windows NT Server 4.0 Standard Edition
    • Microsoft Windows NT Server 4.0, Terminal Server Edition
    • Microsoft Windows NT Workstation 4.0 Developer Edition
    • Microsoft Windows Millennium Edition
    • Microsoft Windows 98 Second Edition
    • Microsoft Windows 98 Standard Edition
  • Microsoft Office Outlook 2003
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbie600sp2fix kbie600presp2fix kbfix kbbug KB842527

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