Exchange 2000 Management Pack components for Microsoft Operations Manager 2005 cannot monitor a server that is running Exchange 2000 Server when mailbox logon scripts fail

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SYMPTOMS

When mailbox logon scripts fail, Exchange 2000 Management Pack components for Microsoft Operations Manager (MOM) 2005 cannot monitor a server that is running Microsoft Exchange 2000 Server. Additionally, an event that is similar to the following appears in the MOM 2005 Operator Console:

Description:
Cannot verify availability of the following test account:
Exchange Server: "Server Name"
MDB:" Store Name"
Mailbox: "Mailbox Name"
due to the following error
Error ID: 0x80040704(-2147219708)
Error text: Your profile is not configured.
[Microsoft Exchange Server Information Store - [MAPI_E_UNCONFIGURED(8004011C)]]
Computer: Computer Name
Time: Time
Type: Error
Provider Name: Script-generated Data
Event Number: 9983
Provider Type: Generic Provider
Source: Exchange MOM
Category:
Raises Alert: True
Consolidated:
From:
To:
Event Id: EventId

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 (http://support.microsoft.com/kb/301378/ ) How to obtain the latest Exchange 2000 Server service pack

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date          Time    Version      Size      File name
   -------------------------------------------------------
   03-Aug-2004   19:12   6.0.6615.0   716,800   Cdo.dll          
   03-Aug-2004   19:10   6.0.6615.0   745,472   Mapi32.dll

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