Redirection history is not included with the original recipient name on ORAR rerouting in Exchange Server 2003

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SYMPTOMS

Consider this scenario:

Server A, Server B, and Server C are located in three different Exchange organizations.
Each organization is Defense Message System (DMS)-enabled.
Server A is connected to Server B by an X.400 connector.
Server B is connected to Server C by an X.400 connector.
An e-mail message is sent from an Exchange Server 2003 mailbox that is located on Server A to an invalid Exchange Server 2003 recipient that is located on Server B.
The message is forwarded to a valid alternative recipient that is located on Server C.

In this scenario, Exchange Server 2003 does not include the redirection history with the original recipient name on originator requested alternative recipient (ORAR) rerouting that uses the Extension 25 property.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 (http://support.microsoft.com/kb/836993/EN-US/ ) How to obtain the latest service packs for Exchange Server 2003

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires that you install Microsoft Exchange Server 2003 Service Pack 1.

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange Information Store service and the IIS Admin service are automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information

This hotfix replaces the following software update: 871223.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   18-Aug-2004  02:26  6.5.7232.27        46,080  E2kdsn.dll       
   18-Aug-2004  03:06  6.5.7232.27       456,704  Phatcat.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

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MORE INFORMATION

Additionally, you may experience the following symptoms:

The address length padding is miscalculated when Exchange Server 2003 validates the PR_REDIRECTION_HISTORY property.
A non-delivery report (NDR) is received by the message originator on Server A.

To resolve all these issues, you must install this hotfix (883938) and the following two hotfixes:

883940 (http://support.microsoft.com/kb/883940/ ) Address length padding may be miscalculated when Exchange Server 2003 validates the PR_REDIRECTION_HISTORY property

883949 (http://support.microsoft.com/kb/883949/ ) Message originator may receive an NDR when a message is forwarded to a valid alternative recipient in Exchange Server 2003

For an overview of all three hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:

889463 (http://support.microsoft.com/kb/889463/ ) Description of updates for problems with forwarded messages in DMS-enabled Exchange Server 2003 organizations

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

817903 (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages

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