Some folder items are not copied to the destination folder when you copy a folder from a top-level public folder to another top-level public folder in an Exchange Server 2003 environment

You use Microsoft Outlook to copy a folder from a top-level public folder to another top-level public folder in a Microsoft Exchange Server 2003 environment. However, some folder items are not copied to the destination folder. No error message or notification message is generated when this problem occurs.

Additionally, if you delete a folder hierarchy under All Public Folders in Outlook, the deleted folder hierarchy may not be recovered when you use the Recover Deleted Items command. However, users who have administrator permissions can successfully recover the deleted folder hierarchy.

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Exchange Server 2003 Service Pack 2.