Outlook 2002 quits unexpectedly with an error message when you try to view the home page of a public folder

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Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid this problem in the future.

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Error signature

This article describes a program error that can have the following error signatures:

 Application name  Application version  Module name  Module version  Offset
 ----------------------------------------------------------------------------
 Outlook.exe       10.0.6626.0          Outllib.dll  10.0.6515.0     0025991b
 Outlook.exe       10.0.4510.0          Outllib.dll  10.0.4608.0     257287
 Outlook.exe       10.0.4510.0          Outllib.dll  10.0.4712.0     257236
 Outlook.exe       10.0.4024.0          Outllib.dll  10.0.4219.0     00256ceb
 Outlook.exe       10.0.3416.0          Outllib.dll  10.0.3513.0     00252c8a
 Outlook.exe       10.0.3311.0          Outllib.dll  10.0.3311.0     252173
 Outlook.exe       10.0.2627.1          Outllib.dll  10.0.2627.1     0024fec3

Additionally, other offsets are possible.

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SYMPTOMS

When you try to view the home page of a public folder, Microsoft Outlook 2002 may unexpectedly quit, and you receive an error message that is similar to the following error message.

Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Program name. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

Note To view the details of the error signature, click the link in the following text:

To see what data this error report contains, click here.

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CAUSE

This issue may occur if the following two conditions are true:

A registry key for Microsoft Internet Explorer is missing.
The Web Browser control (the Shdocvw.dll file) does not load correctly.

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WORKAROUND

To work around this issue, reregister the Web Browser control. To do this, follow these steps:

Click Start, click Run, type Regsvr32 /i shdocvw.dll in the Open box, and then click OK.
Click OK when you receive the following message:
DllRegisterServer and DllInstall in shdocvw.dll succeeded.

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MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp (http://oca.microsoft.com/en/dcp20.asp)

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 (http://support.microsoft.com/kb/283768/ ) End User Privacy Policy in Application Error Reporting

289508 (http://support.microsoft.com/kb/289508/ ) HOW TO: View the error signature from Office Application Error Reporting if program quits unexpectedly

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