Article ID: 887976 - Last Review: October 25, 2007 - Revision: 4.3

You receive an error message in Outlook Web Access when you try to save a rule that moves or copies items to a target folder

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SYMPTOMS

When you use Microsoft Office Outlook Web Access, you cannot save changes to a rule that moves or copies items to a target folder. When you try to save the rule, you receive an error message that is similar to the following:

Unable to save the rule at this time. Please try again later. If the problem persists, contact your administrator.

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CAUSE

This problem may occur if the target folder has extended ASCII characters in the folder name.

Note Extended ASCII characters include characters such as ä and é.

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