The Store.exe process unexpectedly quits when Exchange Server 5.5 processes a delivery receipt or a read receipt message

On a computer that is running Microsoft Exchange Server 5.5, the Store.exe process may unexpectedly quit. This problem occurs when Exchange processes a delivery receipt message or a read receipt message.

This problem may occur if the following conditions are true:

• The Exchange Server 5.5 computer has the Internet Mail Service installed, and the Internet Mail Service is configured to accept incoming Simple Mail Transfer Protocol (SMTP) e-mail.
• The delivery status notification message that contains a read receipt or a delivery receipt that Exchange Server 5.5 receives is encoded in the Unicode Translation Format (UTF).
• The delivery status notification message is corrupted.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, you must be running Exchange Server 5.5 Service Pack 4 (SP4) to install this hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, many Exchange-related services may be automatically stopped and then restarted when you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base: