The Exchange services stop on the active node if you configure SSL for Outlook Web Access on the virtual server in an Exchange Server 2003 clustered environment

In a Microsoft Exchange Server 2003 clustered environment, you may notice that the Exchange services stop on the active node after the active node has been running for a while. To restart the Exchange services, you must fail over the active node and then restart the computer. If you monitor the active node, you notice a continuous increase in memory usage when this problem occurs.

This problem occurs if you configure Secure Sockets Layer (SSL) for Microsoft Outlook Web Access on the virtual server on the active node.

This problem occurs because a code procedure does not release memory after it is finished when SSL is configured.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Before you install this hotfix, Microsoft Exchange Server 2003 Service Pack 1 or Microsoft Exchange Server 2003 Service Pack 2 must be installed on the computer.

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Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Exchange Server 2003 Service Pack 2

Exchange Server 2003 Service Pack 1

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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