When you try to generate an offline Address Book in Exchange Server 2003, you are not successful, and event IDs 9126 and 9328 are logged

When you try to generate an offline Address Book for a large offline address list in Microsoft Exchange Server 2003, you are not successful. Additionally, event IDs 9126 and 9328 are logged in the application event log, as follows:

Event ID 9126

Event Type: Error
Event Source: MSExchangeSA
Event Category: OAL Generator
Event ID: 9126
Date: date
Time: time
User: N/A
Computer: computername
Description: OALGen encountered error 80070008 while calculating the offline address list for address list '\Global Address List'. This offline address list will not be available for client download.

Event ID 9328

Event Type: Error
Event Source: MSExchangeSA
Event Category: OAL Generator
Event ID: 9328
Date: date
Time: time
User: N/A
Computer: computername
Description: OALGen encountered file error 80070008 (internal ID 50101d6) while generating the offline address list for address list '\Global Address List'. Make sure there is enough disk space available.

This problem occurs if you try to generate an offline Address Book from an address list that contains many addresses. You might experience this problem if your Details.oab file attachment is 900 megabytes (MB) or larger. All offline Address Book file attachment sizes are compressed sizes. This problem occurs during the rebuild process when Exchange tries to uncompress the Details.oab file attachment into memory. In this scenario, the uncompressed offline Address Book file attachment is too big to fit in memory.

In Exchange 2003, the Mad.exe process does not currently support the /3GB switch in the Boot.ini file. Therefore, the Mad.exe process can only use a 2-gigabyte (GB) address space. If you have an uncompressed offline Address Book details file that is 1 GB or larger, Exchange 2003 cannot map this file. Therefore, the OABGEN component in Exchange 2003 cannot successfully generate the offline Address Book.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, you must have Microsoft Exchange 2003 Service Pack 1 (SP1) installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: