A conflicting message does not appear to be in conflict resolution when you use Outlook to view the message on a server that is running Exchange 2000 Server

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SYMPTOMS

When you use Microsoft Outlook to view a conflicting message on a server that is running Microsoft Exchange 2000 Server, the message does not appear to be in conflict resolution. However, the conflicting versions of the message are still attached to the message.

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CAUSE

This problem occurs if one or both of the following conditions are true:

A custom MAPI application modifies the message after the message conflict occurs.
The message is based on a custom form that contains code that modifies the message after the message conflict occurs.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 (http://support.microsoft.com/kb/301378/ ) How to obtain the latest Exchange 2000 Server service pack

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date          Time    Version       Size        File name
   ----------------------------------------------------------
   16-Jul-2005   06:42   6.0.6617.79   2,342,912   Mdbmsg.dll       
   18-Jul-2005   22:34   6.0.6617.79   4,710,400   Store.exe

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