An NDR message occurs when a user tries to send an e-mail message through a connector in Exchange Server 2003: "You do not have permission to send to this recipient"

When a user tries to send an e-mail message through a connector in Microsoft Exchange Server 2003, the user receives a non-delivery report (NDR). This NDR contains the following message:

This issue may occur if the following conditions are true:

• Delivery restrictions have been set on a connector in Exchange Server 2003.
• The affected user belongs to a group that has been authorized to use the connector.
• The distinguished name (DN) of the affected user contains one or more of the following characters:
  • An asterisk (*)
  • An opening parenthesis (()
  • A closing parenthesis ())
  • A backslash (\)

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2.

For more information about how to obtain the latest service packs for Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must stop the Wmiprvse.exe process to apply this hotfix. To do this, stop the Windows Management Instrumentation service, and then configure its Startup type to "Disabled."

After the hotfix is applied successfully, reset the Windows Management Instrumentation service Startup type to "Automatic." Then, restart the service.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

To set a delivery restriction setting for a connector, you must change the values of the following registry subkeys: For more information about delivery restrictions for a connector, visit the following Microsoft Web site: For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: