The computer may stop responding when you try to start an Itanium-based version of Windows Server 2003 in debug mode

View products that this article applies to.

SYMPTOMS

When you try to start an Itanium-based version of Microsoft Windows Server 2003 in debug mode, the computer may stop responding. The problem may occur if the computer has a checked kernel and is using 2 terabytes of RAM.

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CAUSE

The problem occurs because the debug version of the following functions do not contain the correct volatile qualifier for the PushLock.Ptr API:

ExReleasePushLockExclusive
ExReleasePushLockShared
ExReleasePushLockSharedAssumeSingleOwner

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

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Hotfix information

To resolve this problem, install the hotfix that is described in the following article in the Microsoft Knowledge Base:

924897 (http://support.microsoft.com/kb/924897/ ) FIX: You may experience problems with the operating system on a computer that is running Windows Server 2003 for Itanium-based Systems and has a Dual-Core Intel Itanium 2 Processor 9000 Series processor

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages

For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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