The timestamp of a non-delivery report is in Coordinated Universal Time instead of in local time when a user sends an e-mail message from Exchange Server 2003 to Lotus Domino

Consider the following scenario. In Microsoft Exchange Server 2003 Service Pack 2 (SP2), you configure Microsoft Exchange Server 2003 Connector for Lotus Notes to connect to a Lotus Domino server. A user sends an e-mail message from Exchange Server 2003 to the Lotus Domino server. However, the recipient does not exist in the Lotus Domino server.

In this scenario, a non-delivery report (NDR) is delivered to the sender. However, the timestamp of the NDR message is in Coordinated Universal Time (Greenwich Mean Time) instead of in local time.

To resolve this problem, install the latest version of the Microsoft Exchange Server 2003 Connector for Lotus Notes. To obtain the latest version of the Lotus Notes Connector, visit the following Microsoft Web site:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following items must be installed before you apply this hotfix:

• Exchange Server 2003 SP2
  For more information, click the following article number to view the article in the Microsoft Knowledge Base:
  836993   (http://support.microsoft.com/kb/836993/ ) How to obtain the latest service packs for Exchange Server 2003
• Lotus Notes Client 6.x

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following services are automatically stopped and then restarted when you apply this hotfix:

• Microsoft Exchange Connectivity Controller
• Exchange Server 2003 Connector for Lotus Notes and all dependent services

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.