Article ID: 930470 - View products that this article applies to.
When you try to connect to the SoftGrid Management Web Service from the SoftGrid Management Console, the program does not respond, and you receive the following error message:
When this problem occurs, the following entry is logged in the SoftGrid Management Console log:
Unable to log into the SoftGrid System.
Invalid user name or password.
Error code: 0000C801
This problem can occur if one or more of the following conditions are true.