Article ID: 930623 - View products that this article applies to.
When you try to start an application in Microsoft SoftGrid, you receive the following error message:
When this problem occurs, an entry that resembles the following is logged in the SoftGrid Client log file (Sftlog.txt):
The SoftGrid Client could not launch application.
An unexpected error occurred. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-0000E005
Additionally, an entry that resembles the following is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):
The SoftGrid client could not connect to stream URL 'protocol://server:port/path/filename.sft' (FS status: xxxxxx0A-0000E005).
The client was unable to connect to a SoftGrid server (rc xxxxxx0A-0000E005)
41486 "Invalid chunk size: xxxxxx bytes."
This problem may occur because your personal settings file (UsrVol_sftfs_v1.pkg) is corrupted. This file is in the following folder:
%appdata%\SoftGrid Client\PackageNote Package is a placeholder for a folder whose name varies depending on the program that you have installed.
To resolve the problem, follow these steps:
This process deletes your personal settings file. The next time that you start the application, the application creates a new personal settings file.