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Error message when you try to start an application in Microsoft SoftGrid: "Error code: xxxxxx-xxxxxx0A-0000E005"

Article ID: 930623 - View products that this article applies to.

SYMPTOMS

When you try to start an application in Microsoft SoftGrid, you receive the following error message:

The SoftGrid Client could not launch application.
An unexpected error occurred. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-0000E005

When this problem occurs, an entry that resembles the following is logged in the SoftGrid Client log file (Sftlog.txt):

The SoftGrid client could not connect to stream URL 'protocol://server:port/path/filename.sft' (FS status: xxxxxx0A-0000E005).
The client was unable to connect to a SoftGrid server (rc xxxxxx0A-0000E005)

Additionally, an entry that resembles the following is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

41486 "Invalid chunk size: xxxxxx bytes."

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CAUSE

This problem may occur because your personal settings file (UsrVol_sftfs_v1.pkg) is corrupted. This file is in the following folder:

%appdata%\SoftGrid Client\Package

Note Package is a placeholder for a folder whose name varies depending on the program that you have installed.

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RESOLUTION

To resolve the problem, follow these steps:

Click Start, point to All Programs, point to Administrative Tools, and then click SoftGrid Client Management.
Expand SoftGrid on localhost, and then click Applications.
Right-click the application that reports the error code, and then click Repair.
When you receive the following message, click Yes:
This will reset your personal settings for application to their default values. Your personal settings will be lost. Are you sure you want to continue?
Exit SoftGrid Client Management.