Error message when you start or load an application in SoftGrid Client: "The specified application does not exist. Error code: xxxxxx-xxxxxx04-00000A09"

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Article ID: 930631 - View products that this article applies to.
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SYMPTOMS

When you start or load an application in Microsoft SoftGrid Client, the operation is unsuccessful. Additionally, you receive one of the following error messages:
The SoftGrid Client could not launch the application you requested.
The specified application does not exist. Please check the name you specified and try again.
Error code: xxxxxx-xxxxxx04-00000A09
The SoftGrid Client could not load the application you requested.
The specified application does not exist. Please check the name you specified and try again.
Error code: xxxxxx-xxxxxx04-00000A09

MORE INFORMATION

This issue occurs if the following conditions are true:
  • You start the application from a shortcut that references an application that does not exist in the SoftGrid Client cache.

    Frequently, this issue occurs when a custom shortcut remains after a user creates the shortcut to an application and then later removes that application from the SoftGrid Client cache.
  • You start or load the application by using command-line options. However, the application name and version that you specify do not match the name and version of an application in the SoftGrid Client cache.

    When an application is added to the SoftGrid Client cache, the application name and version are specified by the SOFTPKG NAME and VERSION elements in the .osd file. The application name and version are case sensitive. If the application name and version that are specified by using the command-line options do not match an application name and version in the SoftGrid Client cache, the application does not start. Additionally, you receive the error message that is mentioned in the "Symptoms" section.

    For example, if the application name is "Default SoftGrid Application" and the version is "1.0," the command-line option must be one of the following options:
    PATH\sfttray.exe /launch "Default SoftGrid Application"
    PATH\sfttray.exe /load "Default SoftGrid Application 1.0"
    If the command-line option case does not match the case of the application name and version, the application does not start. Additionally, you receive the error message that is mentioned in the "Symptoms" section.

    The following examples illustrate command-line options whose case does not match the case of the application name and version:
    PATH\sfttray.exe /launch "default softgrid application"
    PATH\sfttray.exe /load "DEFAULT SOFTGRID APPLICATION 1.0"
    Note This issue is common in Citrix environments when you publish SoftGrid-enabled applications.

    For more information about how to configure SoftGrid-enabled applications in a Citrix environment, click the following article number to view the article in the Microsoft Knowledge Base:
    931576 How to publish a SoftGrid-enabled application in Citrix MetaFrame
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 930631 - Last Review: May 14, 2007 - Revision: 2.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
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