Article ID: 930694 - View products that this article applies to.
When you try to start a Microsoft SoftGrid program, the program does not start. Additionally, you receive the following error message:
The SoftGrid Client could not launch program.
A script failed to return the expected result. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx18-0000000n
This issue occurs when the script in the .osd file returns an unexpected exit code.
To resolve this issue, first verify that the SUCCESSRESULT and ABORTRESULT attributes of the SCRIPT element in the .osd file are set, and verify that the SUCCESSRESULT attribute is not null. To do this, follow these steps:
The error code will be in the xxxxxx-xxxxxx18-0000000n format. In this format, n is a placeholder for the exit code.
For example, if the exit code is 0, the error code is 18-00000000. If the exit code is 1, the error code is 18-00000001, and so on.
After you have verified these attributes, use the procedure that is described in the following article in the Microsoft Knowledge Base to resolve the issue:
(http://support.microsoft.com/kb/930973/ )How to fail or abort an application launch on script failure