Article ID: 930749 - View products that this article applies to.
When you try to start an application, you may receive the following error message:
Additionally, an entry that resembles the following may be logged in the SoftGrid Client log file (Sftlog.txt):
The SoftGrid Client could not launch the application you requested.
The OSD file specified is missing either the NAME or VERSION in the SOFTPKG element. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx44-00000010
The SoftGrid Client could not parse the OSD file 'Path\File_Name.osd'
Reason: SOFTPKG\NAME or VERSION missing or invalid (rc xxxxxx04-00000010)
The app manager could not create an application from 'Path\File_Name.osd' (rc xxxxxx44-00000010).
This problem may occur if the application name or the version name is invalid. The application name and the version name are specified by the NAME and VERSION attributes of the CODEBASE element within the .osd file.
An error code is displayed if one of the following conditions is true:
To resolve this problem, update the .osd file by using a text editor or the Sequencer.
Using a text editor
Using the Sequencer
Contact us for more help
Connect with Answer Desk for expert help.