Error message when you try to start SoftGrid Management Console: "MMC cannot open the file %ProgramFiles%\Softricity\SoftGrid Management Console\SftMMC.msc"

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Article ID: 930958 - View products that this article applies to.
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SYMPTOMS

When you try to start SoftGrid Management Console, you receive the following error message:
"MMC cannot open the file %ProgramFiles%\Softricity\SoftGrid Management Console\SftMMC.msc. This may be because the file does not exist, is not an MMC console, or was created by a later version of the MMC. This may be also because you do not have sufficient access rights to the file."

CAUSE

This problem occurs because Microsoft Management Console (MMC) 3.0 is not installed. SoftGrid Management Console 4.1 requires MMC 3.0.

When you install SoftGrid Management Console 4.1, the installer verifies whether MMC 3.0 is installed. If MMC 3.0 is not installed, the installer installs the English version of MMC 3.0. If the language of the operating system is not English, the MMC 3.0 installation fails silently. However, the SoftGrid Management Console installation finishes successfully.

RESOLUTION

To resolve this problem, obtain the appropriate version of MMC 3.0 from the following Microsoft Download Center Web site:
http://www.microsoft.com/downloads
After you install MMC 3.0, you can start SoftGrid Management Console.

STATUS

This problem is resolved in SoftGrid Virtual Application Server version 4.1.0.56.

Properties

Article ID: 930958 - Last Review: April 30, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
kbexpertiseinter kbtshoot KB930958

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