Error Message when you run a report from the SoftGrid Management Console: "Failed to retrieve report information."

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Article ID: 931181 - View products that this article applies to.
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SYMPTOMS

When you run a report from the SoftGrid Management Console, you receive the following error message:
Failed to retrieve report information.
Please make sure the SoftGrid Reporting service has access to the SoftGrid Data Store.

CAUSE

This behavior occurs if the following conditions are true:
  • The SoftGridReporting System Data Source Name (DSN) has been modified.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    931176 How to validate and create the SoftGridReporting System DSN
  • The SftReporting.udl file has been modified.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    931178 How to validate and create the SftReporting.udl file

Properties

Article ID: 931181 - Last Review: May 7, 2007 - Revision: 2.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
kbtshoot kbexpertiseinter KB931181

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