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Error message when you try to start an application in SoftGrid Client: "Access is denied. Error code: xxxxxx-xxxxxx2C-80070005"

Article ID: 931577 - View products that this article applies to.

SYMPTOMS

When you try to start an application in Microsoft SoftGrid Client, the application does not start. Additionally, you receive the following error message:

The SoftGrid Client could not launch application_name.
Access is denied.
Error code: xxxxxx-xxxxxx2C-80070005

CAUSE

This issue may occur if one or more of the following conditions are true:

The HREF element of the .osd file is configured to a UNC path, and you do not have access to the share or to the executable file.
The FILENAME attribute of the CODEBASE element of the .osd file is configured to a UNC path, and you do not have access to the share or to the executable file.

For example, the FILENAME attribute is configured as follows:
FILENAME="\\FILESERVER\SHARE\sft_ea.exe"
However, you do not have access to SHARE.
The FILENAME attribute of the CODEBASE element of the .osd file is configured to start an executable file from a package root directory in the SoftGrid Client cache for a different application.

For example, the FILENAME attribute for SoftGrid Example Application 7.0 is configured as follows:
FILENAME="sft_ea80.v1\Softricity\SoftGrid Example Application\sft_ea.exe"
However, a different application, SoftGrid Example Application 8.0, is already in cache and already uses "sft_ea80.v1." The .osd file for SoftGrid Example Application 7.0 should be referencing "sft_ea70.v1."
You try to start the application by running the .osd file. However, you do not have access to the .osd file.