The SoftGrid Virtual Application Server service does not start and you receive an error message

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Article ID: 931594 - View products that this article applies to.
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SUMMARY

When you try to start the SoftGrid Virtual Application Server service, the service does not start. Additionally, you receive the following error message:
The SoftGrid Virtual Application Server service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service.
One of the following messages is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):
Error message 1
41494 "Failed to establish a connection to the data source ()."
Error message 2
41542 "XML is not well-formed. Expected an element name"
Error message 3
41560 "Logon User Failed (0xXXX) (XXXX)"

MORE INFORMATION

Error message 1 and error message 3

This behavior may occur if the following conditions are true:
  • The SoftGrid Virtual Application Server service cannot connect to the database. Verify that the database server is available and that the database server is listening. For example, verify that the MSSQLSERVER service is started.
  • The Windows account that is specified as the SoftGrid Account Authority is misconfigured. For example:
    • The account does not exist.
    • The account is disabled.
    • The account is locked out.
    • The account has expired.
    • The account is configured to use the User must change password at next logon option.
    • The account is entered incorrectly in the properties of the SoftGrid Account Authority.
    • The account password is entered incorrectly in the properties of the SoftGrid Account Authority.
    • The account is not in the same Windows domain or is not in a trusted Windows domain of the SoftGrid Virtual Application server.
    To verify the SoftGrid Account Authority, follow these steps:
    1. In Administrative Tools, start the SoftGrid Management Console.
    2. Expand SoftGrid Systems, expand server_name, and then expand Account Authorities.
    3. Double-click the account authority.
    4. Verify that the information in the User Name box is valid.
    5. Type the password in the Password box, and then type the password in the Re-enter Password box.
    6. Click OK.
    7. In the The SoftGrid Virtual Application Server services must be restarted before they will use the new setting box, click OK.
    8. Start the SoftGrid Virtual Application Server service.
    To verify the Windows account, follow these steps:
    1. From the Windows domain, verify that the account exists.
    2. Verify the following:
      • The account is enabled.
      • The account is not locked out.
      • The account is not expired.
      • The account is not configured to use the User must change password at next logon option.
    3. Retype the password.
  • The SoftGrid Virtual Application Server service log on account has not been granted the "Act as part of the operating system" local security policy. By default, the SoftGrid Virtual Application Server service log on account is the Local System (SYSTEM) account. For more information about how to change the account, click the following article number to view the article in the Microsoft Knowledge Base:
    931121 How to change the log on account for the Microsoft SoftGrid Virtual Application Server service
  • If your VAS (Application Virtualization Server) is running on Version 4.1 or 4.2, the %ProgramFiles%\Softricity\SoftGrid\server.conf file has a port configured that is not listening on the Microsoft SQL Server. Edit the Server.conf file to reflect the correct port.

    Note Starting with version 4.5, the SQL connection configuration for the General Service configuration is stored in the registry. It is only in versions before 4.5 where this configuration is stored in the Server.conf file.

Error message 2

This behavior may occur if the SoftGrid Virtual Application Server computer name starts with a numeric character. Because of the XML requirements of the Server.conf file and the Manager.conf file, the SoftGrid Virtual Application Server computer name must start with an alphabetical character.

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Article ID: 931594 - Last Review: May 11, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft Application Virtualization for Terminal Services
  • Microsoft Application Virtualization for Windows Desktops
Keywords: 
kbtshoot kbexpertiseinter KB931594

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