The Login page does not appear when you use Windows Internet Explorer 7 to access a Novell GroupWise WebAccess-based Web site

When you use Windows Internet Explorer 7 to access a Novell GroupWise WebAccess-based Web site, the Login page does not appear. Instead, the Login page appears to stop responding (hang) after it starts to load. When this issue occurs, you may receive the following error message in the Web-browser window:If you use a different Web browser to access the Web site, the Login page loads successfully.

You experience this issue if the Web site is running Novell GroupWise WebAccess version 6.5.

This issue occurs if the Apache SSL module does not correctly support Transport Layer Security (TLS). By default, Windows Internet Explorer 7 tries to establish a TLS connection with the Web server. If this connection is unsuccessful, Windows Internet Explorer 7 tries to fall back to an SSL 3.0 connection. In this scenario, the Web server may stop responding during the fallback process.

To work around this issue, upgrade the Apache SSL module to the latest version. For more information about how to obtain updates for the Apache HTTP Server, visit the following Apache Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.