Error message when a user tries to use the Refresh Server command on a SoftGrid client computer: "Error 0A-01100005"

View products that this article applies to.

SYMPTOMS

When you try to use the Refresh Server command in the SoftGrid Client Management console on a Microsoft SoftGrid client computer, you receive the following error message:

Error 0A-01100005
A network operation did not complete in time.

Note This problem occurs on a particular server. The command may be completed successfully on other servers.

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This problem occurs when the network is experiencing latency or other connectivity-related issues. You are most likely to experience this problem in a wide area network (WAN). However, you may also experience this problem in a local area network (LAN).

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RESOLUTION

To resolve this problem, determine and then correct the cause of the latency in the network. If the cause of the latency cannot be corrected, you can increase the time-out period for the connection. To increase the time-out period, configure the ConnectTimeout registry entry by entering the required time-out period in seconds in the hexadecimal format. The ConnectTimeout registry entry is located under the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Softricity\SoftGrid Client\CurrentVersion\Network

Configure the registry entry as follows:

Value name: ConnectTimeout
Value type: REG_DWORD
Value data: Value in seconds. Enter this value in hexadecimal format.

Note The default time-out period is 20 seconds. This value in hexadecimal format is 14.

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MORE INFORMATION

The source of the network latency issue may be the network connections between the following resources:

The SoftGrid client and the SoftGrid virtual application server
The SoftGrid server and the Microsoft SQL Server database

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Devon IT NTA thin-client terminals

If you are using the SoftGrid client on a Devon IT NTA thin-client terminal, you may also see output that is related to this problem in the Sftnta.txt log file. The Sftnta.txt log file is typically located in one of the following folders:

Program Files\Softricity\SoftGrid for Windows Desktops
Program Files\Softricity\SoftGrid for Terminal Servers

When you experience network latency issues, you may see the following output in the Sftnta.txt log file:

[12:09:29.331, 0x00ee4] SWSocket::IsConnected Timed out(30000 ms) on select,
SWSocket(TCP Host(softgrid.site.local) Addr(0x701500a) Port(554))
[12:09:29.341, 0x00ee4] SWSocket::ReadPeek, Failed at(Status = ReadInBuffer(Len,
bWait)), Status = 0x19d0470a10000005
[12:09:29.351, 0x00ee4] InlineStream::GetChannelInfo, Failed at(Status), Status =
0x19d0470a10000005
[12:09:29.361, 0x00ee4] InlineStream::ProcessInlineData, Failed at(Status =
GetChannelInfo(Type, PacketSize, pSession)), Status = 0x19d0470a10000005
[12:09:29.371, 0x00ee4] InlineStream::ProcessResponse, Failed at(Status =
ProcessInlineData()), Status = 0x19d0470a10000005
[12:09:29.391, 0x00ee4] InlineStream::SendRequest, Failed at(Status =
ProcessResponse(pRequest, CSeq, pResponse)), Status = 0x19d0470a10000005
[12:09:29.401, 0x00ee4] SWAuthThread::RunThread END
[12:09:29.411, 0x00ee4] CSWThread::EndThread, SWAuthThread(ID(0xee4)
Handle(0x000004A4))
[12:09:29.421, 0x00160] CSWThread::~CSWThread, SWAuthThread(ID(0xee4)
Handle(0x000004A4))
[12:09:29.431, 0x00160] SWConnection::SendRequest, Failed at(Status =
AuthenticateSendRequest( pRequest, pResponse)), Status = 0x19d0470a10000005
[12:09:29.451, 0x00160] SWRTSPServiceManager::GetURLResponse Failed to SendRequest,
Destroying SWConnection(User(admin-jill.alexander),Host(softgrid.site.local:554)),
Status : 0x19D0470A10000005
[12:09:29.461, 0x00160] SWSocket::Disconnect shutdown OK SWSocket(TCP
Host(softgrid.site.local) Addr(0x701500a) Port(554))
[12:09:29.471, 0x00160] SWSocket::Disconnect closesocket OK SWSocket(TCP
Host(softgrid.site.local) Addr(0x701500a) Port(554))
[12:09:29.481, 0x00160] SWRTSP::~SWRTSP Destruction of
SWConnection(User(admin-jill.alexander),Host(softgrid.site.local:554))
[12:09:29.491, 0x00160] SWSocket::Disconnect, Failed at(Status =
SWRC_ERR_RTSP_INVALID_SOCK), Status = 0x19d0120a10000007
[12:09:29.511, 0x00160] SWSocket::Disconnect, Failed at(Status =
SWRC_ERR_RTSP_INVALID_SOCK), Status = 0x19d0120a10000007

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REFERENCES

For more information about Microsoft SoftGrid, visit the following Microsoft Web site:

http://www.microsoft.com/systemcenter/softgrid/default.mspx (http://www.microsoft.com/systemcenter/softgrid/default.mspx)

For more information about how to configure logging options on an NTA thin-client terminal, click the following article number to view the article in the Microsoft Knowledge Base:

931586 (http://support.microsoft.com/kb/931586/ ) SoftGrid Client 3.x NTA logging options

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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