The basic version of Outlook Web Access for Exchange Server 2007 generates an exception when you click "Next Page" to view more search results in the address book

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Article ID: 942119 - View products that this article applies to.
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SYMPTOMS

You log on to the basic version of Microsoft Office Outlook Web Access for Microsoft Exchange Server 2007. Then, you use the address book to perform a search operation. The address book returns the first page of search results. However, when you click Next Page to view more search results, Outlook Web Access generates an exception. Additionally, you receive the following error message:
The server does not support the control. The control is critical.
This problem occurs if the following conditions are true:
  • The organization domain has multiple domain controllers.
  • The address book search returns more than one page of results.
Note This problem does not occur if you log on to the premium version of Outlook Web Access.

CAUSE

This problem occurs because Outlook Web Access switches to a different domain controller when users click Next Page on the search results page.

RESOLUTION

To resolve this problem, install Update Rollup 1 for Exchange Server 2007 Service Pack 1.

For more information about Update Rollup 1 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 942119 - Last Review: September 28, 2007 - Revision: 1.6
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kberrmsg kbexpertiseinter KB942119

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