Article ID: 946506 - View products that this article applies to.
The Autodiscover service fails for some Microsoft Office Outlook 2007 users after you install Microsoft Exchange Server 2007 Service Pack 1 (SP1). Therefore, users cannot perform several tasks. These tasks include the following:
This problem occurs if the msExchQueryBaseDN attribute for an Exchange Server user is set to the distinguished name of an address list instead of to the distinguished name of an organizational unit (OU).
To resolve this problem, install Update Rollup 1 for Microsoft Exchange Server 2007 Service Pack 1. For more information about Update Rollup 1 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 1 for Exchange Server 2007 Service Pack 1For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007
Warning If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Windows Server 2003, Microsoft Exchange 2000 Server, Microsoft Exchange Server 2003, or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.
To work around this problem, configure the msExchQueryBaseDN attribute to the distinguished name of the affected user's OU. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the Autodiscover service, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb124251.aspxFor more information about the msExchQueryBaseDN attribute, click the following article number to view the article in the Microsoft Knowledge Base:
817218For more information about how to configure virtual organizations and address list segregation in Exchange Server 2007, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/817218/ )How to restrict OWA address searches to multiple organizational units