You cannot use SoftGrid Sequencer to upgrade an existing 2007 Office package to 2007 Office suites Service Pack 1

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Article ID: 947667 - View products that this article applies to.
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SYMPTOMS

You want to upgrade an existing 2007 Microsoft Office suites package to 2007 Microsoft Office suites Service Pack 1 (SP1). To do this, you use the Microsoft SoftGrid Sequencer to perform an "Open for Package Upgrade" operation. However, when the Package Configuration Wizard tries to start the operation, you receive the following error message:
Error
The operating system is not presently configured to run this application.

CAUSE

This issue is caused by a problem in the file replacement operations in SoftGrid Sequencer.

WORKAROUND

To work around this issue, remove the files that are causing the issue in the original package before you perform the upgrade to 2007 Microsoft Office suites SP1. To do this, follow these steps:
  1. Start SoftGrid Sequencer.
  2. On the File menu, click Open for Package Upgrade.
  3. Locate and then select the existing 2007 Microsoft Office suites package.
  4. Click Open.
  5. After the package is loaded, click Sequencing Wizards on the Tools menu, and then click Installation.
  6. Finish the installation phase, and then click Begin Monitoring.
  7. After monitoring begins, create a batch file to delete the conflicting files. To do this, follow these steps:
    1. Use a program such as Notepad, to create a new text file.
    2. Copy the following code, and then paste it into the text file.
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\CONTAC~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR0A70~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR0B52~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR0FED~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR2A16~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR2E8C~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR326C~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR32B1~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR3845~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR3D5B~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR52DC~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR6302~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR6B04~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR6DB6~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR7A4A~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR7C90~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR8F98~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GR99D3~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GRA8E1~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GRBCEB~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GRBFA4~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GRDC12~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GRE121~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GRE698~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GREFE4~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GRFEBD~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GROOVE~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GROOVE~2.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GROOVE~3.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\GROOVE~4.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\NLSDAT~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\NLSDAT~2.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\NLSDAT~3.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\NLSDAT~4.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\ONENOT~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\1033\GROOVE~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\1033\UMOUTL~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\ADDINS\COLLEA~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\Microsoft Office\Office12\ADDINS\UMOUTL~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\DW\DWDCW20.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\EURO\MSOEURO.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\Filters\offfiltx.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\BINDER.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\FORM.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\MDIINK.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\MSPCORE.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\MSPFILT.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\PSOM.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\REVERSE.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\THOCRAPI.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\TWCUTCHR.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\TWCUTLIN.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\TWLAY32.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\TWORIENT.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\TWRECC.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\TWRECE.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\TWRECS.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\TWSTRUCT.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\XIMAGE3B.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\XPAGE3C.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MODI\12.0\DRIVERS\MDIGRAPH.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\MSORUN\MSORUN.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACECORE.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEDAO.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEERR.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEES.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEEXCH.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEEXCL.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACELTS.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEODBC.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEODDBS.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEODEXL.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEODPDX.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEODTXT.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEOLEDB.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEPDE.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACER2X.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACER3X.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACERCLR.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEREP.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACETXT.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEWSS.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\ACEXBE.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\MSO.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\msoshext.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\MSPTLS.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\MSSOAP30.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\OGL.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\RICHED20.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\1033\ACEINTL.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\OFFICE12\1033\ACEWSTR.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\Portal\PortalConnectCore.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\Portal\PORTAL~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\Portal\1033\PortalConnect.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\Portal\1033\PORTAL~1.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\TextConv\MSCONV97.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\Web Server Extensions\12\BIN\FPSRVUTL.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\Microsoft Shared\Web Server Extensions\12\BIN\FPWEC.DLL"
      del "<Drive_letter>:\<File_Path>\Office07\VFS\CSIDL_PROGRAM_FILES_COMMON\System\Ole DB\MSMDLO~1.DLL"
      
    3. Replace Drive_letter with the drive letter of the hard disk drive volume that contains the files on the Sequencer computer.
    4. Replace File_Path with the correct path of the files on the Sequencer computer.
    5. Save the file as SeqDel.bat. Save the file to the root of the hard disk drive volume that contains the files on the Sequencer computer.
  8. Click Start, click Run, type cmd, and the press ENTER.
  9. At the command prompt, type Drive_letter:, and then press ENTER.
  10. Type CD\, and then press ENTER.
  11. Type SeqDel.bat, and then press ENTER.
  12. After the batch file runs, and the files are deleted, close the Command Prompt window, and then click Stop Monitoring to generate a new virtual file system (VFS).
  13. As soon as the VFS is created, click Begin Monitoring again to start the monitoring process again.
  14. Install 2007 Microsoft Office suites SP1.
  15. As soon as the installation wizard is finished, click Tools in SoftGrid Sequencer, click Sequencing Wizards, and then click Application.
  16. After the application wizard is finished, save the package. SoftGrid Sequencer will recognize that this package is an update, and it will append an underscore and an increment number to the .sft files. For example, Exampleapp.sft becomes Exampleapp_2.sft.
  17. Copy all the new package files to the content share.
In the SoftGrid Management Console, add a new package version that references the new .sft file. To do this, follow these steps:
  1. In the SoftGrid Management Console, find the existing package under Packages.
  2. Right-click the existing 2007 Microsoft Office suites package, and then click Add Version.
  3. Finish the Package Configuration Wizard.
After you finish these procedures, the new 2007 Office suites SP1 update is ready and available for all users who have permissions to use the 2007 Office suites. When a new user starts a 2007 Office program, the new user receives the updated version of the program. An existing users use the old version of the program until the program is restarted, and the client computers receive the update.

Properties

Article ID: 947667 - Last Review: February 4, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft SoftGrid Application Virtualization for Terminal Services
  • Microsoft SoftGrid Application Virtualization for Windows Desktops
Keywords: 
kbdeployment kbsetup kbinstallation kbexpertiseinter kbtshoot kbprb KB947667

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