The operation fails on some client computers when you try to distribute software updates by using Systems Management Server 2003

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Article ID: 947690 - View products that this article applies to.
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SYMPTOMS

You try to distribute software updates to client computers by using Microsoft Systems Management Server (SMS) 2003. However, the operation fails on some client computers. Additionally, the applied updates incorrectly appear as "applicable" in the compliance report on some client computers.

Additionally, error messages that resemble the following error messages may be logged in the Patchinstall.log file on the client computers:
FAILSAFE TIMEOUT: UpdateID
Reboot is required by at least one software update UpdatesInstallMgr mm/dd/yyyy 00:00:00 PM 1848 (0x0738)

CAUSE

This problem occurs because a previously installed software update is waiting for the computer to be restarted to complete the installation. Therefore, the update installer cannot handle the software updates that you are currently trying to distribute.

RESOLUTION

To resolve this problem, restart the client computers that experience this problem.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 947690 - Last Review: February 15, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Systems Management Server 2003
Keywords: 
kberrmsg kbexpertiseinter kbtshoot kbprb KB947690

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