The formatting of a plain text message is incorrect when you print the plain text message by using Outlook Web Access in an Exchange Server 2007 environment

Article translations Article translations
Article ID: 950272 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

As a Microsoft Exchange Server 2007 user, you can edit and print messages by using Microsoft Office Outlook Web Access. When you read a plain text message in Outlook Web Access, the message is displayed correctly. However, if you print or preview the message, the formatting of the message is changed. For example, you have the following plain text message that is displayed in Outlook Web Access:
         A         B         C         D 
1234567890123456789012345678901234567890 
In this view, the letters in the first line align with the number "0" in the second line. However, when you print or preview this message, you may find that the letters in the first line are not aligned with the number "0" in the second line.

CAUSE

When you try to print or preview a plain text message, Outlook Web Access displays proportional-width formatting instead of fixed-width formatting for the plain text message. This behavior causes the problem that is mentioned in the "Symptoms" section.

RESOLUTION

To resolve this problem, install Update Rollup 5 for Exchange Server 2007 Service Pack 1.

For more information about Update Rollup 5 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 5 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 950272 - Last Review: November 20, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbexpertiseadvanced kbhotfixrollup kbqfe KB950272

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com