Article ID: 953613 - View products that this article applies to.
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On a Windows Server 2003 based computer that has HP LaserJet Printers installed, the following symptoms may occur:
1. The server responds slowly, or even stops responding.
2. In the System Event log, Event 2019 may be logged:
Event ID: 2019
Details: The server was unable to allocate from the system nonpaged pool because the pool was empty.
3. In the System Event log, Event 333 may be logged:
Event Type: Error
Event Source: Application Popup
Event Category: None
Event ID: 333
An I/O operation initiated by the Registry failed unrecoverably. The Registry could not read in, or write out, or flush, one of the files that contain the system's image of the Registry.
4. If you open Task Manager and check the "Processes" tab, you see that multiple instances of the HPBPRO.EXE process are running.
NOTE: To launch Task Manager, click Start>Run, type "taskmgr" (without the quotation marks) and click OK.
5. Closing or killing the HPBPRO processes or rebooting the server solves the issue for the time being.
Contact HP for assistance on this issue.
By May 2008, HP has released the following document for this issue:
HP LaserJet Printers - Multiple Instances of HPBPRO.EXE Running Causes Server Crash or Hangs
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Article ID: 953613 - Last Review: May 27, 2008 - Revision: 1.0