Upgrade to System Center Mobile Device Manager SP1 Database Credential Failure

Article ID: 961018 - View products that this article applies to.
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Source: Microsoft Support

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Symptom



Upgrade to System Center Mobile Device Manager 2008 SP1 fails with the following message:

 

 "There was an error reaching the database. Check the database credentials and the SQL server location and try again."

Cause



Database migration during upgrade to System Center Mobile Device Manager SP1 does not support the use of SQL username and password as an authentication method. Windows Authentication must be used, but if the user who is performing the upgrade does not have the correct privileges, an error will occur.

Resolution



Use Windows Integrated Authentication and ensure that the user who is performing the upgrade has sufficient privileges on the SQL server where MDM databases exist.

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Properties

Article ID: 961018 - Last Review: December 9, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft System Center Mobile Device Manager 2008
Keywords: 
kbnomt kbrapidpub KB961018

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