A newly created recipient may not receive e-mail messages for up to 4 hours

Article ID: 961303 - View products that this article applies to.
Expand all | Collapse all
Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Symptom



When you send E-mail over the Internet to newly created recipients you may receive a non-delivery report (NDR) message for these recipients.  The NDR message may be as follows:

 

Delivery has failed to these recipients or distribution lists:

 

'recipient@contoso.com'

The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

 

 

Note The NDR includes the following diagnostic information:

550 5.1.1 User unknown

Cause



This problem occurs because the Exchange EdgeSync service synchronizes objects between the Messaging and Edge servers every 4 hours.

Resolution



Run the Start-EdgeSynchronization cmdlet on the Microsoft Windows Essential Business Server 2008 Messaging server to trigger an immediate synchronization.

More Information



You can also receive the NDR mentioned in the Symptoms section if the recipient's e-mail address was mistyped when the e-mail was composed or when the user was created on the server.

 

For more information about the Exchange EdgeSync service, visit the following Microsoft TechNet Web site:

http://technet.microsoft.com/en-us/library/fbf3f7c0-de5d-4a2a-b219-5c412a628c29.aspx

 

DISCLAIMER

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

Properties

Article ID: 961303 - Last Review: December 17, 2008 - Revision: 1.0
APPLIES TO
  • Windows Essential Business Server 2008 Standard
Keywords: 
kbnomt kbrapidpub KB961303

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com