Article ID: 963664 - Last Review: May 6, 2009 - Revision: 1.0
Error message when you click the flag icon of a message in the message list view in Outlook Web Access 2003 when you are using Internet Explorer 8: "'firstchild.firstchild' is null or not an object"
You
use Windows Internet Explorer 8 to browse Microsoft Outlook Web Access
2003.
When you click
the flag icon of a message in the message list view, you receive an "Error on page" message. When you double-click the "Error on page" icon on the bottom left corner of Internet Explorer, the details of the message resemble the following:
'firstchild.firstchild' is null or not an object
ctrl_view.js Line:xxx
Code: 0 Char:xx
URI: http://<servername>/exchweb/6.5.7638.1/controls/ctrl_views.js
Object required
ctrl_view.js Line:xxx
Code: 0 Char:xx
URI: http://<servername>/exchweb/6.5.7638.1/controls/ctrl_views.js
Note This problem occurs even though you set Compatibility View
to the Internet Explorer 7 standards mode in Internet Explorer 8 for OWA
page.
To
resolve this issue, install the following hotfix. If you have not yet installed
Internet Explorer 8, preinstall this hotfix before you deploy Internet Explorer
8.
A
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing the problem described in this
article. This hotfix might receive additional testing. Therefore, if you are
not severely affected by this problem, we recommend that you wait for the next
software update that contains this hotfix.
If the hotfix is available
for download, there is a "Hotfix download available" section at the top of this
Knowledge Base article. If this section does not appear, contact Microsoft
Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Prerequisites
This hotfix requires Microsoft Exchange Server 2003 Service
Pack 2 to be installed on the server because of file dependencies.
For more information, click the following
article number to view the article in the Microsoft Knowledge Base:
836993
(http://support.microsoft.com/kb/836993/
)
How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you apply this
hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the Time
Zone tab in the Date and Time tool in Control Panel.
Back to the top
