Article ID: 967518 - Last Review: February 20, 2009 - Revision: 1.0

Event IDs 9567 and 9874 are logged after you install Exchange Server 2007 Service Pack 1

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SYMPTOMS

On a computer that is running Microsoft Forefront Security for Exchange Server or a third-party antivirus product, after you install Microsoft Exchange Server 2007 Service Pack 1, you may receive many MSExchangeIS warning events.

The events that are logged resemble the following:

Event ID: 9567
Event Type: Warning
Event Source: MSExchangeIS
Event Category: General
Event ID: 9567
Date: date
Time: time
User: N/A
Computer: ComputerName
Description: Unexpected error 0x50a occurred in "EcVirusScanOneMessage"

Event ID: 9874
Event Type: Warning
Event Source: MSExchangeIS
Event Category: Virus Scanning
Event ID: 9874
Date: date
Time: time
User: N/A
Computer: ComputerName
Description: Unexpected error 0x80040109 occurred in "EcProcessVirusScanQueueItem" during virus scanning. Mailbox Database: /o=OrganizationName/ou=AdministrativeGroupName/cn=Configuration/cn=Servers/cn=ComputerName /cn=Microsoft Private MDB
Folder ID: 4b-1FF132F
Message ID: 4b-22192E7

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MORE INFORMATION

These events are confirmed to be false alarms. They have no impact on functionality.

This is a known issue with Exchange Server 2007 Service Pack 1. The issue will be addressed in a future release of Microsoft Exchange Server. Please contact Customer Service and Support (http://support.microsoft.com/contactus/?ws=support) (CSS) to open an Exchange support case, if you require further information about event IDs 9874 and 9567.
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For more information on the terms of use, click on the link below:
http://support.microsoft.com/tou/ (http://support.microsoft.com/tou/)
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Forefront Security for Exchange Server
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Keywords: 
kbrapidpub kbtshoot kbexpertiseadvanced kbsurveynew kbprb KB967518
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