Streaming USB 1.1 devices that are connected to an external USB 2.0 hub behave incorrectly on a Windows XP-based, Windows Vista-based, or Windows Server 2008-based computer

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Article ID: 968764 - View products that this article applies to.
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Symptoms

On a Windows XP-based, Windows Vista-based, or Windows Server 2008-based computer, you plug some streaming USB devices into a USB 2.0 hub, such as a streaming USB headset or a USB camera. However, these devices behave incorrectly. This problem presents different symptoms in Windows XP and Windows Vista.

Symptoms in Windows XP

The devices that you plug into the USB 2.0 hub behave incorrectly.

For example, you listen to music from a USB headset that is connected to a USB 2.0 hub. The headset has some additional functions that have interrupt pipes, or you also have a USB input device connected to the same USB hub, such as a USB mouse or a USB keyboard. After you play and stop the music several times, the USB mouse, the keyboard, or the additional functions on the headset stop working. Additionally, you may hear some noise from the headset.

Symptoms in Windows Vista and Windows Server 2008

If the bandwidth usage of these devices is heavy, the devices may behave incorrectly.

For example, you plug a USB headset with a microphone and earphones into a USB 2.0 hub. While you listen to music from the earphones, you use the microphone to record your voice. If the music is playing at a high bit rate, and you are recording at a high sample rate, you may hear some noise from the earphones.

This problem occurs only when you plug a USB 1.1 device into an external USB 2.0 hub. It does not occur when you plug the USB device directly into the USB host controller.

Cause

This problem occurs because of some errors in the ISO transactions and in the INT transactions that occur between the USB 2.0 hub and the USB devices.

Resolution

This hotfix improves the USB scheduling and packet sequencing to comply with the USB 2.0 EHCI specification. Therefore, this problem is less likely to occur after you apply the hotfix.

Hotfix information for Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Usbehci.sys5.1.2600.577830,33618-Mar-200911:02x86SP3
Usbport.sys5.1.2600.5778144,00018-Mar-200911:02x86SP3

Hotfix information for Windows Vista and for Windows Server 2008

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 or a later service pack installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
    6.0.6002.18xxxWindows Vista SP2 and Windows Server 2008 SP2SP2GDR
    6.0.6002.22xxxWindows Vista SP2 and Windows Server 2008 SP2SP2LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usb.infNot Applicable40,74030-Apr-200907:41Not Applicable
Usbccgp.sys6.0.6001.2242373,21630-Apr-200910:19x86
Usbhub.sys6.0.6001.22423196,60830-Apr-200910:20x86
Hccoin.dll6.0.6001.224238,70430-Apr-200912:17x86
Hcrstco.dll6.0.6001.2242315,87230-Apr-200912:17x86
Usbd.sys6.0.6001.224235,88830-Apr-200910:19Not Applicable
Usbehci.sys6.0.6001.2242339,93630-Apr-200910:19x86
Usbhub.sys6.0.6001.22423196,60830-Apr-200910:20x86
Usbohci.sys6.0.6001.2242319,96830-Apr-200910:19x86
Usbport.infNot Applicable59,86830-Apr-200907:41Not Applicable
Usbport.sys6.0.6001.22423226,81630-Apr-200910:19x86
Usbuhci.sys6.0.6001.2242323,55230-Apr-200910:19x86
Hccoin.dll6.0.6002.221268,70430-Apr-200910:01x86
Hcrstco.dll6.0.6002.2212615,87230-Apr-200910:01x86
Usbd.sys6.0.6002.221265,88830-Apr-200910:01Not Applicable
Usbehci.sys6.0.6002.2212639,93630-Apr-200910:01x86
Usbhub.sys6.0.6002.22126196,60830-Apr-200910:01x86
Usbohci.sys6.0.6002.2212619,96830-Apr-200910:01x86
Usbport.infNot Applicable59,86830-Apr-200907:40Not Applicable
Usbport.sys6.0.6002.22126226,81630-Apr-200910:01x86
Usbuhci.sys6.0.6002.2212623,55230-Apr-200910:01x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usb.infNot Applicable41,06030-Apr-200907:42Not Applicable
Usbccgp.sys6.0.6001.2242395,74430-Apr-200910:37x64
Usbhub.sys6.0.6001.22423274,43230-Apr-200910:37x64
Hccoin.dll6.0.6001.2242310,75230-Apr-200912:30x64
Hcrstco.dll6.0.6001.2242317,92030-Apr-200912:30x64
Usbd.sys6.0.6001.224237,68030-Apr-200910:37x64
Usbehci.sys6.0.6001.2242349,66430-Apr-200910:37x64
Usbhub.sys6.0.6001.22423274,43230-Apr-200910:37x64
Usbohci.sys6.0.6001.2242324,57630-Apr-200910:37x64
Usbport.infNot Applicable59,99630-Apr-200907:42Not Applicable
Usbport.sys6.0.6001.22423260,60830-Apr-200910:37x64
Usbuhci.sys6.0.6001.2242329,18430-Apr-200910:37x64
Hccoin.dll6.0.6002.2212610,75230-Apr-200912:20x64
Hcrstco.dll6.0.6002.2212617,92030-Apr-200912:20x64
Usbd.sys6.0.6002.221267,68030-Apr-200910:32x64
Usbehci.sys6.0.6002.2212649,66430-Apr-200910:32x64
Usbhub.sys6.0.6002.22126274,43230-Apr-200910:33x64
Usbohci.sys6.0.6002.2212624,57630-Apr-200910:32x64
Usbport.infNot Applicable59,99630-Apr-200907:40Not Applicable
Usbport.sys6.0.6002.22126260,60830-Apr-200910:32x64
Usbuhci.sys6.0.6002.2212629,18430-Apr-200910:32x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usb.infNot Applicable40,90030-Apr-200907:40Not Applicable
Usbccgp.sys6.0.6001.22423208,38430-Apr-200910:32IA-64
Usbhub.sys6.0.6001.22423864,25630-Apr-200910:32IA-64
Hccoin.dll6.0.6001.2242322,52830-Apr-200912:13IA-64
Hcrstco.dll6.0.6001.2242324,57630-Apr-200912:13IA-64
Usbd.sys6.0.6001.2242311,64830-Apr-200910:32Not Applicable
Usbehci.sys6.0.6001.22423123,39230-Apr-200910:32IA-64
Usbhub.sys6.0.6001.22423864,25630-Apr-200910:32IA-64
Usbohci.sys6.0.6001.2242359,90430-Apr-200910:32IA-64
Usbport.infNot Applicable59,93230-Apr-200907:40Not Applicable
Usbport.sys6.0.6001.22423647,68030-Apr-200910:32IA-64
Usbuhci.sys6.0.6001.2242380,89630-Apr-200910:32IA-64
Hccoin.dll6.0.6002.2212622,52830-Apr-200911:54IA-64
Hcrstco.dll6.0.6002.2212624,57630-Apr-200911:54IA-64
Usbd.sys6.0.6002.2212611,64830-Apr-200910:11Not Applicable
Usbehci.sys6.0.6002.22126123,39230-Apr-200910:12IA-64
Usbhub.sys6.0.6002.22126865,28030-Apr-200910:12IA-64
Usbohci.sys6.0.6002.2212659,90430-Apr-200910:12IA-64
Usbport.infNot Applicable59,93230-Apr-200907:38Not Applicable
Usbport.sys6.0.6002.22126648,19230-Apr-200910:12IA-64
Usbuhci.sys6.0.6002.2212680,89630-Apr-200910:12IA-64

Workaround

To avoid this problem, connect the USB device directly into the host controller instead of into an external USB 2.0 hub. Or, reduce the bandwidth usage of the USB connection to reduce the possibility of experiencing this problem.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb968764_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36701-May-200902:46Not Applicable
Package_for_kb968764_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69401-May-200902:46Not Applicable
Package_for_kb968764_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71301-May-200902:46Not Applicable
Package_for_kb968764_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42101-May-200902:46Not Applicable
Package_for_kb968764_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69001-May-200902:46Not Applicable
Package_for_kb968764_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70101-May-200902:46Not Applicable
Package_for_kb968764_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42501-May-200902:46Not Applicable
Package_for_kb968764_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69401-May-200902:46Not Applicable
Package_for_kb968764_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71301-May-200902:46Not Applicable
Package_for_kb968764_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42201-May-200902:46Not Applicable
Package_for_kb968764_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43001-May-200902:46Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6001.22423_none_cb6f6a79279d6e95.manifestNot Applicable2,64401-May-200903:56Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6001.22423_none_be3962f61cb8bc7c.manifestNot Applicable6,73401-May-200903:56Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6002.22126_none_c022d5bc19dc5da5.manifestNot Applicable6,73401-May-200903:56Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_usb.inf_31bf3856ad364e35_6.0.6001.22423_none_278e05fcdffadfcb.manifestNot Applicable2,64601-May-200905:22Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6001.22423_none_1a57fe79d5162db2.manifestNot Applicable6,73601-May-200905:22Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6002.22126_none_1c41713fd239cedb.manifestNot Applicable6,73601-May-200905:22Not Applicable
Package_for_kb968764_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37501-May-200902:46Not Applicable
Package_for_kb968764_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70601-May-200902:46Not Applicable
Package_for_kb968764_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72301-May-200902:46Not Applicable
Package_for_kb968764_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42901-May-200902:46Not Applicable
Package_for_kb968764_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70201-May-200902:46Not Applicable
Package_for_kb968764_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71101-May-200902:46Not Applicable
Package_for_kb968764_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43301-May-200902:46Not Applicable
Package_for_kb968764_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70601-May-200902:46Not Applicable
Package_for_kb968764_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72301-May-200902:46Not Applicable
Package_for_kb968764_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43001-May-200902:46Not Applicable
Package_for_kb968764_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43801-May-200902:46Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_usb.inf_31bf3856ad364e35_6.0.6001.22423_none_cb710e6f279b7791.manifestNot Applicable2,64501-May-200902:46Not Applicable
Ia64_usbport.inf_31bf3856ad364e35_6.0.6001.22423_none_be3b06ec1cb6c578.manifestNot Applicable6,73501-May-200902:46Not Applicable
Ia64_usbport.inf_31bf3856ad364e35_6.0.6002.22126_none_c02479b219da66a1.manifestNot Applicable6,73501-May-200902:46Not Applicable
Package_for_kb968764_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42501-May-200902:46Not Applicable
Package_for_kb968764_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53001-May-200902:46Not Applicable
Package_for_kb968764_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70601-May-200902:46Not Applicable
Package_for_kb968764_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42901-May-200902:46Not Applicable
Package_for_kb968764_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53301-May-200902:46Not Applicable
Package_for_kb968764_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71801-May-200902:46Not Applicable
Package_for_kb968764_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42601-May-200902:46Not Applicable
Package_for_kb968764_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43401-May-200902:46Not Applicable

Properties

Article ID: 968764 - Last Review: June 3, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertisebeginner kbsurveynew kbbug kbfix kbqfe KB968764

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