IPv6 is disabled on a Windows Server 2008-based or Windows
Note To disable IPv6, follow the steps in Microsoft Knowledge Base article
The Pre-Populate printer search location text policy is enabled on this computer.
In this scenario, when you right-click
<domain>, click <organization
unit>, click <container>, and
then click the Find menu, the "Active Directory Users and
Computers" MMC crashes. Additionally, the following Event is logged in the
Application log after the issue occurs:
Log Name: Application Source:
Application Error Event ID: 1000 Task Category: (100) Level:
Error Keywords: Classic Description: Faulting application
mmc.exe, version <version>, time stamp
<time stamp>, faulting module printui.dll,
version <version>, time stamp
<time stamp>, exception code 0xc0000005, fault
offset <address>, process id
<process ID>, application start time
The Printui.dll module incorrectly assumes that the location
string should not be empty. If their values are empty, and
the conditions that are described in the
"Symptoms" section are met, the
Printui.dll module encounters an access violation
When the access violation occurs,
the "Active Directory Users and Computer" MMC window crashes.
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing the problem described in this
article. This hotfix might receive additional testing. Therefore, if you are
not severely affected by this problem, we recommend that you wait for the next
software update that contains this hotfix.
If the hotfix is available
for download, there is a "Hotfix download available" section at the top of this
Knowledge Base article. If this section does not appear, contact Microsoft
Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
You must have Windows Server 2008 Service Pack 2
or Windows Vista Service Pack 1 or Service Pack 2 installed to apply this
You have to
restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the Time
Zone tab in the Date and Time item in Control
Windows Vista and Windows Server 2008 file information notes
Service Pack 1 is integrated into Windows Server 2008.
Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files
have a 6.0.0000.xxxxxx version number.
The MANIFEST (.manifest) files and the MUM (.mum) files
that are installed for each environment are
listed separately. The MUM
and MANIFEST files, and the associated security catalog (.cat) files, are
critical to maintaining the state of the updated component. The security
catalog files, whose attributes are not listed, are signed by using a Microsoft
For all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
For all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
For all supported Itanium-Based versions of Windows Server 2008
Method 2: Disable the "Pre-Populate printer search location
text" Group Policy option This policy is located at Computer
Method 3: Edit the computer account in Active Directory Domain Servers (AD DS) for
the affected domain controller When
you edit the account in AD DS for the domain controller, you must manually add a string
in the location field on the Location tab in the computer