Article ID: 971713 - Last Review: May 27, 2009 - Revision: 1.0

A failover procedure in Exchange 2007 CCR and SCR clusters does not finish when you run commands to perform a recovery operation on an Exchange Server 2007 SP1-based server

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SYMPTOMS

On a Microsoft Exchange Server 2007 Service Pack 1 (SP1)-based server, you run the following commands to perform a recovery operation in a cluster continuous replication (CCR) and standby continuous replication (SCR) cluster environment:
  • Restore-StorageGroupCopy -Identity <Failed Exchangeservername>\<StorageGroup> -StandbyMachine <StandByMachineName> -Force
  • Disable-StorageGroupCopy -Identity <Failed Exchangeservername>\<StorageGroup> -StandbyMachine <StandByMachineName> -Confirm:$False
  • Setup.com /RecoverCMS /CMSName:<Exchangeservername> /CMSIPAddress:<IPAddress>
However, the failover procedure does not finish successfully. Additionally, you receive an event error 1002 that resembles the following message.

Event Type: Error
Event Source: MSExchangeSetup
Event Category: Microsoft Exchange Setup
Event ID: 1002
Date: 9/17/2008
Time: 6:00:15 PM
User: N/A
Computer: <servername>
Description: Exchange Server component Clustered Mailbox Server failed. Error: <Error code>: Deleting virtual directory 'IIS://<CMS>/W3SVC/1/ROOT/Exchange' on '<CMS>' failed.

When this issue occurs, you can see the following errors in ExchangeSetup.log file:
[5/1/2009 4:47:05 PM] [2] [ERROR] Unexpected Error
[5/1/2009 4:47:05 PM] [2] [ERROR] The virtual directory 'Exchange' already exists under '<Exch. Server>/Default Web Site'.
 [5/1/2009 4:47:05 PM] [1] 0.  ErrorRecord: Deleting virtual directory 'IIS:// <Exch. Server>/W3SVC/1/ROOT/Exchange' on '<Exch. Server>' failed.
 [5/1/2009 4:47:05 PM] [1] [ERROR] Deleting virtual directory 'IIS:// <Exch. Server>/W3SVC/1/ROOT/Exchange' on 'A-EX-CL-001' failed.
[5/1/2009 4:47:05 PM] [1] [ERROR] WMI exception occured on server '<Exch. Server>': The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
 [5/1/2009 4:47:05 PM] [1] 1.  ErrorRecord: The virtual directory 'Exchange' already exists under '<Exch. Server>/Default Web Site'.
This issue occurs when the following conditions are true:
  • The CCR and SCR clusters belong to different Active Directory sites.
  • SCR node is a cluster-based server.
  • There is at least one domain controller that remains online at the failed CCR site.

CAUSE

This issue may be caused by unfinished replication between the two Active Directory sites for the “msExchServerRedundantMachines” Active Directory attribute.

RESOLUTION

To resolve this issue, force domain controller replication between the Active Directory sites, and then run the command again.

MORE INFORMATION

For more information about the commands, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb738150.aspx (http://technet.microsoft.com/en-us/library/bb738150.aspx)

APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1
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