Error message in Microsoft System Center Operations Manager 2007 report: “The Dundas chart for Reporting Services report item is unavailable"

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Article ID: 977574 - View products that this article applies to.
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SYMPTOMS

In Microsoft System Center Operations Manager 2007, the Operations Manager report displays the following error message:
The Dundas chart for Reporting Services report item is unavailable

CAUSE

This issue occurs because there is a change in the reporting services Web.config file after you upgrade from SQL Reporting Services 2005 to SQL Server Reporting Services 2008. The changes prevent charts from being displayed within Operations Manager reports.

RESOLUTION

To resolve this issue, change the Web.config file from:
<assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
      <dependentAssembly>
        <assemblyIdentity name="Microsoft.ReportingServices.Interfaces" publicKeyToken="89845dcd8080cc91" culture="neutral" />
        <bindingRedirect oldVersion="8.0.242.0" newVersion="10.0.0.0" />
        <bindingRedirect oldVersion="9.0.242.0" newVersion="10.0.0.0" />
      </dependentAssembly>
      <dependentAssembly xmlns=""> -- This line is wrong
        <assemblyIdentity name="Microsoft.ReportingServices.ProcessingCore" publicKeyToken="89845dcd8080cc91" culture="neutral" />
        <bindingRedirect oldVersion="9.0.242.0" newVersion="10.0.0.0" />
      </dependentAssembly>
    </assemblyBinding>
Change Web.config file to:
 <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
      <dependentAssembly>
        <assemblyIdentity name="Microsoft.ReportingServices.Interfaces" publicKeyToken="89845dcd8080cc91" culture="neutral" />
        <bindingRedirect oldVersion="8.0.242.0" newVersion="10.0.0.0" />
        <bindingRedirect oldVersion="9.0.242.0" newVersion="10.0.0.0" />
      </dependentAssembly>
      <dependentAssembly xmlns="urn:schemas-microsoft-com:asm.v1">
        <assemblyIdentity name="Microsoft.ReportingServices.ProcessingCore" publicKeyToken="89845dcd8080cc91" culture="neutral" />
        <bindingRedirect oldVersion="9.0.242.0" newVersion="10.0.0.0" />
      </dependentAssembly>
    </assemblyBinding>

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1 Update

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Article ID: 977574 - Last Review: December 28, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007
Keywords: 
kbsurveynew kbexpertiseadvanced kbtshoot KB977574

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