Error when Forefront scan engine updates fail because of a crash in the GetEngineFiles.exe process: "Watson Crash of GetEngineFiles.exe, Bucket ID [454637394]"

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Article ID: 954564 - View products that this article applies to.
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SYMPTOMS

When you are running Forefront Security for Exchange Server Service Pack 1, you notice that the scan engines are not updated as expected. Additionally, a Dr. Watson event that displays bucket ID 454637394 is logged in the Application log.

RESOLUTION

To resolve this problem, install Hotfix Rollup 3 for Microsoft Forefront Security for Exchange Server Service Pack 1 (SP1).

Note Microsoft Forefront Security for Exchange Server Service Pack 1 must be installed before you install Hotfix Rollup 3 for Microsoft Forefront Security for Exchange Server Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
951629 Description of Hotfix Rollup 3 for Forefront Security for Exchange Server Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

To download Microsoft Forefront Security for Exchange Server Service Pack 1, visit the following Microsoft Download Center Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=2ceb14d4-404b-4d8f-8a21-ebfc71b2e82b
For more information about Forefront Security for Exchange Server, visit the following Microsoft Web site:
http://www.microsoft.com/forefront/serversecurity/exchange/default.mspx

Properties

Article ID: 954564 - Last Review: October 21, 2013 - Revision: 1.0
APPLIES TO
  • Microsoft Forefront Security for Exchange Server Service Pack 1
Keywords: 
kbnosurvey kbarchive kbqfe kbexpertiseinter kbprb KB954564

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