You cannot collect data when you try to use the Forefront Server Security Management Console on an SCC cluster that has Forefront Security for Exchange with Service Pack 1 installed

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Article ID: 954942 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install Microsoft Forefront Security for Exchange (FSE) Server Service Pack 1 (SP1) on an Exchange Single Copy Cluster (SCC) cluster.
  • You use Microsoft Forefront Server Security Management Console to manage FSE servers. This includes the SCC cluster.
  • You try to collect data from FSE SP1 on the SCC cluster by using Forefront Server Security Management Console.
In this scenario, data is not collected and the following messages may be logged in the Application log.

Message 1

Event Type: Warning
Event Source: DeploymentAgent
Event Category: None
Event ID: 100
Description: The description for Event ID ( 100 ) in Source ( DeploymentAgent ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Thu May 08 12:01:44 2008 WARN Error performing antigen dataset query; (14DC) Error 0x80080005 creating Statistics Service instance..

Message 2

Event Type: Error
Event Source: StatisticsManagerServer
Event Category: None
Event ID: 100
Description: The description for Event ID ( 100 ) in Source ( StatisticsManagerServer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Thu May 08 12:01:44 2008 ERROR Cannot deserialize from file.

Message 3

Event Type: Error
Event Source: FSCStatsServ
Event Category: None
Event ID: 100
Description: The description for Event ID ( 100 ) in Source ( FSCStatsServ ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Thu May 08 12:01:44 2008 ERROR StatisticsInitializeEx returns: -1.

Message 4

Event Type: Error
Event Source: StatisticsManagerServer
Event Category: None
Event ID: 100
Description: The description for Event ID ( 100 ) in Source ( StatisticsManagerServer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Wed Mar 19 14:24:41 2008 ERROR Can not open file: <drive>:\ForefrontCluster\Statistics.xml.

Message 5

Event Type: Error
Event Source: StatisticsManagerServer
Event Category: None
Event ID: 100
Description: The description for Event ID ( 100 ) in Source ( StatisticsManagerServer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Wed Mar 19 14:24:41 2008 ERROR Can not open file: <drive>:\Forefront\Data\Statistics.xml.

Cause

This problem occurs because FSE SP1 tries to write the Statistics.xml file to the Forefront\Data directory instead of to the shared drive.

Resolution

To resolve this problem, you must install Hotfix Rollup 3 for Microsoft Forefront Security for Exchange Server Service Pack 1.

Note Microsoft Forefront Security for Exchange Server Service Pack 1 must be installed before you install Hotfix Rollup 3 for Microsoft Forefront Security for Exchange Server Service Pack 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
951629 Description of Hotfix Rollup 3 for Forefront Security for Exchange Server Service Pack 1

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

To download Microsoft Forefront Security for Exchange Server Service Pack 1, visit the following Microsoft Download Center Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=2ceb14d4-404b-4d8f-8a21-ebfc71b2e82b
For more information about Forefront Security for Exchange Server, visit the following Microsoft Web site:
http://www.microsoft.com/forefront/serversecurity/exchange/default.mspx

Properties

Article ID: 954942 - Last Review: November 1, 2013 - Revision: 2.0
Applies to
  • Microsoft Forefront Security for Exchange Server Service Pack 1
Keywords: 
kbnosurvey kbarchive kbhotfixrollup kbexpertiseinter kbqfe KB954942

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