Internet Explorer quits unexpectedly when you try to print or to preview a document

Article translations Article translations
Article ID: 827666
Expand all | Collapse all

Symptoms

When you open a Web page document in Microsoft Internet Explorer, and then you try to print the document or to click Print Preview on the File menu, you may receive the following error message:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

Cause

This problem may occur if the document was converted to a Web page document by Microsoft Word 2000, Word 2002 or Word 2003, and the document contains a Vector Markup Language (VML) text box.

Resolution

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   29-Oct-2003  19:23  6.0.2800.1287  2,802,688  Mshtml.dll

Status

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Properties

Article ID: 827666 - Last Review: June 20, 2014 - Revision: 3.0
Keywords: 
kberrmsg kbie600sp2fix kbie600presp2fix kbfix kbbug KB827666

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com