Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You cannot log on to an FTP site or you are redirected to the root folder of the FTP site in Internet Explorer 7
Article ID: 941896 - View products that this article applies to.
In Windows Internet Explorer 7, you may experience the following issues after you enter the user name and password to access an FTP site:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Security update informationTo resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:
http://update.microsoft.comFor more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspxNote This fix was first included in security update 939653 (MS07-057). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/939653/ )MS07-057: Cumulative Security Update for Internet Explorer
This update adds the
FEATURE_WININET_FTP_FOLDER_VIEW_KB939653registry subkey. By default, this feature is not enabled.
To have us enable this feature for you, go to the "Fix it for me" section. If you prefer to enable this feature yourself, go to the "Let me fix it myself" section.
Fix it for me
To enable this feature automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50786
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo enable this feature, follow these steps:
Did this fix the problem?
To work around this issue, follow these steps:
There are two main methods to use FTP in Windows. One method uses Windows Explorer to browse FTP sites by using a folder-based interface. By default, Internet Explorer uses this method. The other method uses an implementation in Internet Explorer that is based on the WinINet API. When you use this method, you browse FTP sites in Internet Explorer in the same manner that you browse Web sites.
Versions of Internet Explorer that are earlier than Internet Explorer 7 are not separate from the rest of Windows. Internet Explorer and the rest of Windows just have different entry points in the user interface. When you browse an FTP site in Internet Explorer, the FTP site opens in Windows Explorer. Windows supports home directories and the relative path of the FTP URL. Therefore, after you enter the user name and the password, you are redirected to an assigned folder according to the user name. This assigned folder appears as the root of the FTP server.
Internet Explorer 7 is separate from the rest of Windows. Therefore, when you use Internet Explorer 7 to access an FTP site, the behavior differs from the behavior of earlier versions of Internet Explorer. Internet Explorer does not support home directories and the relative path of the FTP URL. Therefore, you are redirected to the root folder of the FTP server. If you do not have permission to access the root folder, you cannot access the FTP site.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/928675/ )Separation of Internet Explorer 7 from the Windows shell
Article ID: 941896 - Last Review: November 1, 2011 - Revision: 2.0