You receive a "Cannot retrieve list of objects due to a WMI provider failure" error message in BizTalk Server 2004 when you try to examine the properties of any Send Port or Receive Port

When you try to examine the properties of any Send Port or Receive Port in Microsoft BizTalk Server 2004, you receive the following error message:

This problem occurs when the BizTalk Server Administration Console connects to the wrong Enterprise Single Sign-On (SSO) server.

To resolve this issue, enter the correct name of the Enterprise SSO server. To do this, follow these steps:

1. Start BizTalk Server Administration.
2. In the BizTalk Server Administration Console window, right-click Microsoft BizTalk Server 2004, and then click Properties.
3. In the Enterprise Single Sign-On server name box, type YourServer where YourServer is the name of your Enterprise SSO server, and then click OK.

Steps to reproduce the behavior

1. Start BizTalk Server Administration.
2. In the BizTalk Server Administration Console window, right-click Microsoft BizTalk Server 2004, and then click Properties.
3. In the Enterprise Single Sign-On server name box, type NotYourServer where NotYourServer is not the name of your Enterprise SSO server, and then click OK.
4. In the BizTalk Server Administration Console window, click Send Ports.
   
   You receive the error message that is mentioned in the "Symptoms" section.

This WMI error may also occur in the following scenario:

• The BizTalk Server 2004 databases are restored to another computer by using the steps that are described on the following MSDN Web site:
  http://msdn2.microsoft.com/en-us/library/ms962245.aspx (http://msdn2.microsoft.com/en-us/library/ms962245.aspx)
• Then, you try to examine a receive handler in Adapters.

For more information about Microsoft BizTalk Server 2004, visit the following Microsoft Web site: