Article ID: 923125 - Last Review: November 27, 2007 - Revision: 6.1

The computer may stop responding after you install Trend Micro OfficeScan 8 on a computer that is running Microsoft Windows 2000 Server or Windows Server 2003

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

On This Page

Expand all | Collapse all

SYMPTOMS

After you install Trend Micro OfficeScan 8 on a computer that is running Microsoft Windows 2000 Server or Windows Server 2003, the computer may gradually become less responsive. Eventually, the computer may stop responding.
Back to the top

CAUSE

This problem occurs because a leak occurs in the system non-paged memory pool. Non-paged kernel mode memory usage may increase until the memory is exhausted. If you analyze the non-paged pool tags, you see that the Ddk pool tag is the largest consumer of the non-paged pool. The Ddk pool tag is the default tag for driver-allocated memory.
Back to the top

WORKAROUND

Method 1

Trend Micro is aware of this issue and has released a hotfix for it. To resolve this problem, install this hotfix.

For more information about this hotfix, visit the following Trend Micro Web page:
OfficeScan 8.0 causes memory leak on servers (Solution ID: 1035794)

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1035794 (http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1035794)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Back to the top

Method 2

To work around this problem, follow these steps:
  1. Uninstall Trend Micro OfficeScan.
  2. Restart the computer.
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Server
Back to the top
Keywords: 
kbtshoot kbprb kbexpertiseinter KB923125
Back to the top