A Windows Server 2003-based computer may stop responding during shutdown after you install the Scalable Networking Pack

After you install the Scalable Networking Pack (SNP), a Windows Server 2003-based computer may stop responding during shutdown or during hibernation. When this problem occurs, the computer does not respond to the ping command.

This problem occurs because of a deadlock situation. The deadlock situation is caused by the "TCP Chimney Offload" feature. This feature is part of the Scalable Networking Pack.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 insatalled.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 1, x86-based versions

Windows Server 2003 with Service Pack 2, x86-based versions

Windows Server 2003 with Service Pack 1, x64-based versions

Windows Server 2003 with Service Pack 2, x64-based versions

To work around this problem, disable the TCP Chimney Offload feature. To do this, run the Netsh int ip set chimney DISABLED command at a command prompt.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The Scalable Networking Pack is a part of Windows Server 2003 Service Pack 2. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: