Error message when you try to open the My Documents folder on a Windows XP-based computer after you resume the computer from hibernation: "You might not have permission to use this network resource"

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Article ID: 940648 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • In an Active Directory domain, you set up a Distributed File System (DFS) share on a domain controller. This DFS share is fault-tolerant and domain-based.
  • You use Group Policy settings to redirect the My Documents folders of the users in the domain to this DFS share.
  • You make the My Documents folders on the client computers available offline.
  • You log on to the domain through a Windows XP-based client computer that has network connectivity.
  • You suspend (S3) or hibernate (S4) the client computer.

    Note When the client computer is suspended or hibernated, connectivity to the Internet continues. However, the connection to the domain controller is discontinued.
After you resume the client computer in this scenario, you cannot open the My Documents folder. Additionally, you receive the following error message:
\\domain_name\DFSRoot\Share\Username\My Documents is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.

Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied.
This issue occurs if the following conditions are true:
  • No drive is mapped to the DFS share that is being used for redirection of the My Documents folder.
  • The DFS Partition Knowledge Table (PKT) is flushed after the client computer resumes from hibernation.
After the issue occurs, you must restart the client computer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Mup.sys5.1.2600.3360105,34428-Apr-200810:46x86SP2
Wkssvc.dll5.1.2600.3360134,14428-Apr-200813:57x86SP2
Windows XP with SP3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Mup.sys5.1.2600.5589105,34428-Apr-200811:58x86SP3
Wkssvc.dll5.1.2600.5589134,14428-Apr-200814:05x86SP3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

If there are many domain controllers in the domain, and if many mapped drives are set up, you may experience a long delay when you start Windows Explorer. To work around this delay, flush the PKT cache. To do this, use the Dfsutil.exe utility together with the /pktflush parameter.

To download the Dfsutil.exe utility as part of the Windows XP Service Pack 2 Support Tools, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=49ae8576-9bb9-4126-9761-ba8011fabf38&DisplayLang=en
For more information about Dfsutil.exe syntax, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/06894C4E-AFF0-4966-B794-E160839C3CE81033.mspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 940648 - Last Review: May 22, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB940648

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