Error message when you try to rename a new subfolder in a shared folder on the network after you use the SMS 2003 OSD Feature Pack to deploy Windows Vista: "The <SharedFolderName> folder does not exist"

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Article ID: 944405 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You use the Microsoft Systems Management Server (SMS) 2003 Operating System Deployment (OSD) Feature Pack to deploy Windows Vista to a computer from an image. After Windows Vista is successfully deployed, you create a subfolder in a shared folder on the network from the Windows Vista-based computer. Then, you try to rename this subfolder.

In this scenario, you receive the following error message:
The SharedFolderName folder does not exist. The file may have been moved or deleted.
Do you want to create it?
This error message incorrectly states that the shared folder does not exist.

Additionally, if you save a file to the shared folder on the network, you may receive the following error message:
There has been a network or file permission error. The network connection may be lost.

CAUSE

The client-side cache database that the Offline Files feature uses was corrupted when Windows Vista was deployed.

RESOLUTION

To resolve this problem, apply this hotfix on the SMS site servers before you deploy Windows Vista to the client computers.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the SMS 2003 OSD Feature Pack installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Osdeployment.msiNot applicable79,107,58401-Nov-200707:35Not applicable
Osdicwp.exe2.50.3726.2005122,88030-Oct-200707:35x86
Osdinstallwim.exe2.50.3726.2005175,61630-Oct-200708:16x86
Sms2003osd-update-kb944405-x86-enu.mspNot applicable254,97601-Nov-200707:55Not applicable

WORKAROUND

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To work around this problem, follow these steps:
  1. Click Start, type regedit in the Start Search box, and then press ENTER.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or confirmation, type your password, or click Continue.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc\Parameters
    Note If the Parameters subkey does not exist, create it. To do this, follow these steps:
    1. Click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc
    2. On the Edit menu, point to New, and then click Key.
    3. Type Parameters, and then press ENTER.
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type FormatDatabase, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1 in the Value data box, and then click OK.
  7. Exit Registry Editor, and then restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the SMS 2003 OSD Feature Pack, visit the following Microsoft TechNet Web site:
http://technet.microsoft.com/en-us/sms/bb676770.aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 944405 - Last Review: January 9, 2008 - Revision: 1.2
APPLIES TO
  • Microsoft Systems Management Server 2003
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB944405

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