FIX: You cannot open an Excel workbook that is exported from SQL Server 2000 Reporting Services on a Macintosh computer

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Article ID: 944486 - View products that this article applies to.
Bug #: 50002009 (SQL Hotfix)
Microsoft distributes Microsoft SQL Server 2000 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 fix release.
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SUMMARY

This article describes the following about this hotfix release:
  • The issues that are fixed by the hotfix package
  • The prerequisites for installing the hotfix package
  • Whether you must restart the computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes
  • The files that are contained in the hotfix package

SYMPTOMS

Consider the following scenario. You export a report to a Microsoft Office Excel workbook in Microsoft SQL Server 2000 Reporting Services. In this scenario, when you try to open the Excel workbook by clicking the file icon on a Macintosh computer, you cannot open the Excel workbook. Additionally, you may experience one of the following symptoms.

Symptom 1

A progress bar appears. However, the progress bar stops responding after many seconds.

Symptom 2

You receive the following error message:
The application Excel quit unexpectedly. Mac OS X and other applications are not affected. Click Reopen to open the application again. Click Report to see more details or send a report to Apple.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SQL Server 2000 Reporting Services Service Pack 2 (SP2) installed to apply this hotfix.

Restart information

You do not have to restart the computer after you apply this hotfix.

Registry information

You do not have to change the registry.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Microsoft.reportingservices.csvrendering.dll8.0.1058.057,34407-Nov-200718:30x86
Microsoft.reportingservices.diagnostics.dll8.0.1058.0270,33607-Nov-200718:30x86
Microsoft.reportingservices.diagnostics.dll8.0.1058.0270,33607-Nov-200718:30x86
Microsoft.reportingservices.excelrendering.dll8.0.1058.0364,54407-Nov-200718:30x86
Microsoft.reportingservices.htmlrendering.dll8.0.1058.0389,12007-Nov-200718:30x86
Microsoft.reportingservices.imagerendering.dll8.0.1058.0262,14407-Nov-200718:30x86
Microsoft.reportingservices.imagerendering.resources.dll8.0.1058.05,63207-Nov-200719:29x86
Microsoft.reportingservices.processing.dll8.0.1058.01,331,20007-Nov-200718:30x86
Microsoft.reportingservices.processing.resources.dll8.0.1058.0131,07207-Nov-200719:29x86
Microsoft.reportingservices.reportpreview.resources.dll8.0.1058.0172,03207-Nov-200719:29x86
Microsoft.reportingservices.xmlrendering.resources.dll8.0.1058.05,12007-Nov-200719:29x86
Microsoft.sqlserver.wizardframework.resources.dll8.0.1058.0405,50407-Nov-200719:29x86
Reportingservicesemaildeliveryprovider.resources.dll8.0.1058.08,19207-Nov-200719:18x86
Reportingservicesemaildeliveryprovider.resources.dll8.0.1058.08,19207-Nov-200719:29x86
Reportingservicesfilesharedeliveryprovider.resources.dll8.0.1058.08,70407-Nov-200719:18x86
Reportingservicesfilesharedeliveryprovider.resources.dll8.0.1058.08,70407-Nov-200719:29x86
Reportingserviceslibrary.dll8.0.1058.0557,05607-Nov-200718:30x86
Reportingserviceslibrary.resources.dll8.0.1058.011,77607-Nov-200719:18x86
Reportingserviceslibrary.resources.dll8.0.1058.011,77607-Nov-200719:29x86
Reportingservicesnativeclient.resources.dll2000.80.1058.03,58407-Nov-200719:18x86
Reportingservicesnativeclient.resources.dll2000.80.1058.03,58407-Nov-200719:29x86
Reportingservicesnativeserver.dll2000.80.1058.048,64007-Nov-200718:30x86
Reportingservicesnulldeliveryprovider.resources.dll8.0.1058.04,09607-Nov-200719:06x86
Reportingservicesnulldeliveryprovider.resources.dll8.0.1058.04,09607-Nov-200719:18x86
Reportingservicesnulldeliveryprovider.resources.dll8.0.1058.04,09607-Nov-200719:24x86
Reportingservicesnulldeliveryprovider.resources.dll8.0.1058.04,09607-Nov-200719:29x86
Reportingserviceswebserver.dll8.0.1058.0503,80807-Nov-200718:30x86
Reportingserviceswebserver.resources.dll8.0.1058.0131,07207-Nov-200719:06x86
Reportingserviceswebserver.resources.dll8.0.1058.0135,16807-Nov-200719:12x86
Reportingserviceswebserver.resources.dll8.0.1058.0135,16807-Nov-200719:18x86
Reportingserviceswebserver.resources.dll8.0.1058.0131,07207-Nov-200719:24x86
Reportingserviceswebserver.resources.dll8.0.1058.0131,07207-Nov-200719:29x86
Reportingserviceswebuserinterface.dll8.0.1058.0770,04807-Nov-200718:30x86
Reportingserviceswebuserinterface.resources.dll8.0.1058.077,82407-Nov-200719:01x86
Reportingserviceswebuserinterface.resources.dll8.0.1058.077,82407-Nov-200719:06x86
Reportingserviceswebuserinterface.resources.dll8.0.1058.081,92007-Nov-200719:12x86
Reportingserviceswebuserinterface.resources.dll8.0.1058.073,72807-Nov-200719:18x86
Reportingserviceswebuserinterface.resources.dll8.0.1058.069,63207-Nov-200719:24x86
Reportingserviceswebuserinterface.resources.dll8.0.1058.077,82407-Nov-200719:29x86
Rsclientprint.cabNot applicable1,095,18007-Nov-200718:30Not applicable

WORKAROUND

To work around this issue, open the Excel workbook on a Windows-based computer, and then save the Excel workbook. After you save the workbook, you can successfully open the saved Excel workbook on a Macintosh computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499 New naming schema for Microsoft SQL Server software update packages

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 944486 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft SQL Server 2000 Reporting Services
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe kbHotfixServer KB944486

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